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    • Japan +81 3 5325 3054
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FAQs

FAQs

  1. How do I join an existing project?

  2. Register a new Organization

  3. Why do I need to provide a security question and answer?

  4. How do I get a file into Aconex?

  5. What is my username for Aconex?

  6. Release 10.4 – Superseding, workflows, the online viewer: all the better

  7. Mail versus transmittal

  8. What is the difference between outstanding and overdue project mail?

  9. What is the difference between my normal document register and the Supplier Documents register?

  10. Managing guest users

  11. What is a supersede candidate?

  12. Other Aconex modules

  13. What happens if I forget my password?

  14. What is Supplier Documents?

  15. Release 12.1

  16. Why don’t my project mail search results match the totals in the Dashboard?

  17. How to create confidential mail and documents

  18. How do I lock / unlock documents, and what does it mean?

  19. Can I modify the reports in the Dashboard?

  20. What are placeholder documents and how do I create them?

  21. How do I send my document to someone?

  22. How do I uninstall Aconex Mobile from my iPhone?

  23. Can I deactivate or retire a package once activated?

  24. Do I need special software to view the charts?

  25. Project Mail Features

  26. Do I need to manually update the information in the reports?

  27. Are there other reports available?

  28. Can I export the graphical reports?

  29. Will I automatically have access to the reports?

  30. Can I supersede a document with anything other than a picture, video or audio using Aconex Mobile for iPhone?

  31. Is there a maximum file size for sending mail with attachments using Aconex for iPhone?

  32. What things can I do using Aconex on my iPhone?

  33. Is there a file-size limit for capture when using Aconex Mobile for iPhone?

  34. Can I edit a package once activated?

  35. How do I send my document to someone?

  36. Why can't I open a document in Aconex Mobile for iPhone?

  37. What file formats can I open with Online Viewer?

  38. Release 10.3.10 - Super upgrade to superseding

  39. Operating systems and Internet browsers supported by Aconex

  40. Do I have access to saved searches when using Aconex for iPhone?

  41. Why do I have to log in to Aconex to submit my comments?

  42. Why do you want my feedback?

  43. What happens to my feedback?

  44. What if I am having a problem using Aconex?

  45. Controlling Access to a Project Archive

  46. Can I reset my password using Aconex for iPhone?

  47. We're moving to https

  48. Export Search Results to Excel

  49. What is my username for Aconex?

  50. Who gets copies of the digital manuals?

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