What services does Aconex provide for implementation?
All implementations include the following services:
Standard project template
Each implementation includes an already configured project, based on one of our established project templates. Each template is designed to provide a solid baseline and starting point.
During implementation and through consultation, the project configuration will be updated and adjusted to suit the client and project needs.
Two mapped library processes
We include the configuration of any two processes from our library on Support Central. A limited amount of customization is allowed within the scope. For example:
- Replacement of mail or document types
- Updating swim-lane headers on the process diagram
- Addition of a project logo
- Adjustment of footer information such as document number
Any processes not included in this library, or requiring significant customization, can be mapped and configured via our fee-based Professional Services.
Default user roles
Everyone on the project needs a role. A role determines the access someone has to the system. Our standard implementation scope includes the following organization roles:
- Basic +
- Doc Admin
- Project Admin
- Org Admin
We'll also enable any secured assets to make sure included products and features can be used (e.g. Aconex for Outlook).
Mail and Documents role settings
We’ll set up a standard configuration for how Mail and Documents will work on a project.
NOTE: This doesn't include User Management or Access Control.
Inclusion of these features will depend on project requirements and be implemented only when deemed necessary.
All modules and features purchased will be made available as part of the implementation. A limited amount of customization or configuration is allowed within the scope, to ensure the modules are ready to use.
We provide you with:
- Project Settings / Configuration Report
- 2 Library process diagrams – updated to reflect the agreed customization
Up to an additional 4 hrs with a consultant
Up to four hours post implementation to fine tune the set up. For example: additional configuration, consulting or advice.
Combined with our Implementation Process we’ll make sure we get you and your team off to the best possible start.
Remember too that we offer unlimited support and training access via Support Central.