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Understanding implementation roles and responsibilities

Having the right people involved in the implementation and rollout of Aconex reduces delays and increases the chances of success.

Your team

During implementation, we’ll have a lot of discussions. Decisions will need to be made. We recommend identifying a team that includes the following:

RoleResponsibilitiesLikely job title
Executive sponsorCommercial decision maker who identifies success criteria and drives the team to maximize the value in Aconex.Project Director, General Manager, National Program Manager
Steering committeePursues collaboration and ensures configuration meets needs for stakeholders. Provides guidance on business priorities and final approval for Go Live.Information Manager, QA/QC Manager, Construction Manager, Project Manager, Project Controls, Design Manager
Subject matter expertsProvide use case for managing information. Implement agreed processes and provide support, quality control, and auditing.Engineering Manager, Discipline Lead, Technical Manager, Document Control Manager
ChampionsAdvanced users who participate in day-to-day execution of Aconex. Able to answer questions and support the roll-out.Document Controller, Site Manager, Contracts Administrator, Engineering Disciplines

In addition, each user will have specific access to system functionality. Read more about user roles here.

Administrators have the ability to change project settings and/or create new user accounts. They should be identified and trained during the Deliver phase.

The Aconex team

You’re not doing this alone! We’ll assign a team of people who will use their experience to support your project all the way.

The team usually consists of the following roles. Of course, your point of contact will depend on the agreement created for your specific project needs.

Role Responsibility
Service Desk Global team available 24/7. Contact us form, email or phone, providing support in multiple languages.
Consultant Execution of product implementation, project support and client relationship.
Client Services Manager Oversee successful implementation and service as well as point of escalation.
Regional Client Services Manager Overall responsibility and management of the Client Services team. Drives customer experience, effective implementation and service.
Industry Consultant Industry experience for additional consulting needs, business analysis and process engineering.
Product Specialist Provide expertise on the implementation and use of specific products or modules.
Engagement Manager Change management and planning for large, complex engagements. Single point of contact for optimal use of Aconex including reporting on agreed success criteria
Account Manager Management of the commercial agreement, account relationship and growth.
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