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Getting help with Aconex

There's a range of support options for every Aconex user.

How do I log in? Why can’t I find my mail? Can I put a review process in the workflows module? Who is my org admin?

You have questions – we’re here to help!

Support Central

This is your first stop for everything Aconex. Step-by-step guides from the basic features to advanced functionality. Always available and always current. There are short videos and full training courses available on demand.

Your Org Admin

Do you have a question about user rights? Do you want to know how you should be using Aconex on your project? The administrators for your company control user permissions and are often knowledgeable in the specifics of your project.

Service Desk

Need an answer from a real person? Our Service Desk team is available 24/7 in multiple languages. They’re friendly, efficient, and knowledgeable. This is the best place for troubleshooting technical issues.  Contact the Service Desk.

Your Aconex Consultant

Want to maximize your use of the system? Let our experience guide you to roll out new processes, provide best practice advice for your configuration, or ensure the key stakeholders on the project have what they need.

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