View the datastore exception report
- From the Start menu, click All Programs > Aconex > Local Copy > Local Copy Manager.
- Click View Jobs.
- Find the datastore you’re interested in, and click the link in the # Issues column to see the exception report.
Docs tab to view document errors and warnings.
Mail tab to view mail errors and warnings.
General tab to view general datastore issues.
The Error Since column shows the date and time when the exception first occurred.
The Retries column shows the number of updates during which the same exception occurred.
The number of errors is shown on each tab.
- To filter a list of errors, select an issue type from the Show list.
- Click the Close button to close the exception report.
Sending an exception report to the Aconex Service Desk
If you contact Service Desk, and they ask you to send them the Exception report, open the exception report for the relevant datastore as explained above.
Then, click the Send Exception Report to Aconex button at the top of the report. This automatically forwards the report to the Service Desk for analysis.