Setting the Default Auto-text Template for a Mail Type for your organization
As the Org Admin you can set the default auto-text (template) for a mail type.
- Click Setup, then under Configuration, select Preferences.

- Click the Organization tab, then scroll down to Mail.
- At Select mail types, click the Edit button.

- Next select the Auto-text button for the mail type you want to edit.

- If required, change the auto-text available for this mail type:
- To add auto-text items - double-click items in the Available Auto-text list to add them to the mail type. The items in the Selected Auto-text list appear in the Default Auto-text list.
- To remove auto-text items - double-click items in the Selected Auto-text list to remove them.

- Select the default auto-text item you want to use for this mail type from the options in the Default Auto-text list. The options listed here are the ones in the Selected Auto Text field.
- When you’ve finished, click OK, and then the Save button.
