Reset the password for a user in your organization
As the Org Admin you can reset the password for a user in your organization when required.
- The users new password must conform to the password rules on the Password Change page to be able to save it.
- Passwords cannot contain any part of the users first name, last name or user login.
- Click the Setup button on the Module Menu, and under My Organization, click User Accounts List.
- Complete one or more search criteria fields.
- Click the Search button.
- Click the name of the user you want to set the password for.
- Click the Password button.
- Enter your password in the Current Password field. You are prompted to first enter your password, to authorize yourself as an admin user. This allows you to set a temporary password for another user. This process doesn’t reset your password.
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Enter the new password for the user in both the:
- New Password field.
- Confirm Password field.
- Press Save.
- You now have to provide the temporary password to the user. They can then login with the temporary password and update it when prompted to do so.
