You are here

Get started with Mail

Learn more about how mail in Aconex works.

Aconex mail isn't like regular email.

  • Mail delivery is automatic, and assured.
  • There is a maximum size of 4MB for each mail, this excludes attachments.
  • There are no limits on the size of mail attachments, either individually or in total.
  • Once it's sent, mail cannot be deleted from Aconex.
  • Each mail is identified by a unique number which makes mail tracking and reporting easy.

Viewing Mail

  1. Log in to Aconex
  2. Double click the Mail module in the toolbar, or select Mail/Inbox.

By default, you can see all the mail for your organization except those marked as confidential.

Viewing mail sent to you

Select Show my mail only. You can then refine the results using the Search field.

Select My mail only to filter by mail sent directly to you.

Why can you see everyone's mail? Find out who can see your mail and documents in Aconex.

Viewing the mail recipients list

Click on the symbol beside To to see the names of all people who received the mail.

Tracking responses to your mail

Whenever someone responds to, or forwards mail, this is added to the mail thread, which you can use track your mail's progress. You can see an example of a mail thread in the following graphic. Note that the responses shown are not sequential, they are under the related mail. In this example Patrick O'Leary responded to Barney Baynes, not to Camilla Etherton . The three round icons shown in Patrick O'Leary’s response show the following:

  • how many orgs are involved
  • how many recipients there are
  • how many attachments there are.

Was this article helpful?

Thanks. A ticket has been opened with the Support Central team.