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Beware of fraudulent emails claiming to be from Aconex

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Aconex is aware of fraudulent emails targeting our customers, asking them to click a link to view their latest invoice.

If you receive such an email, do not click on the link. When clicked, this link leads to a fake Aconex website asking for credit card and banking credentials.

This practice is known as “phishing”, and most commonly targets customers of financial institutions and delivery services.

Aconex will never prompt you to click on a link or visit any website as part of our billing communications.

Additionally, we will never ask you to disclose your password via email. Please do not respond to any email requesting personal information, even if it appears to have come from us.

If you have received this type of email, please forward it to security@aconex.com and delete it.

If you’ve received this email and already clicked on the link, please contact Aconex Service Desk to let us know.

Alerting us to suspicious activity as soon as possible

You can help us fight scams like these by doing the following:

  • Report any suspicious emails claiming to be from Aconex to security@aconex.com and include your name and comments.
  • Forward the entire scam email with full header information – some email clients allow this with an option of sending as an attachment.

We will investigate every fraudulent email reported.

Reduce your risk of being affected by phishing scams

Here are some things that will help you make sure that the email you’ve received has come from Aconex:

  1. A PDF document of your invoice is attached
  2. The body of email should contain only one line of text, with no links to click
  3. The sender is billing@aconex.com (make sure that there’s no additional characters or spaces between characters eg. “acon.ex .com”)

We recommend that you share these tips with your staff to make them aware of these campaigns.

Any feedback?

Thanks. A ticket has been opened with the Support Central team.