Steps that your email service provider or IT department can take to improve the receivability of emails from the Aconex platform.
The Oracle Dyn Email Delivery Service provides a trusted and encrypted route for the delivery of email to protect customers data in transit, and to provide assurance that an email from Aconex is genuine.
As part of the validation process for incoming email, your email service may incorrectly identify emails coming from Aconex as spam emails. This is especially prevalent for customers who receive high volumes of email notifications from Aconex.
Below are some simple steps that your email service provider or IT department can take to improve the receivability of emails from the Aconex platform.
All emails sent by Aconex will be sent FROM an email address ending with @aconex.com. All emails will also have a valid DKIM record and SPF record attached to them.
Please ask your email service provider to allow or bypass filtering for any email that matches the following criteria:
Further information about DKIM records can be found at: https://help.dyn.com/articles/dkim/
Further information about SPF records can be found at: https://help.dyn.com/articles/spf/
Your email server may temporarily block or delay incoming emails from Aconex if there are a large number of emails arriving at the same time. This is called throttling.
In this case, please ask your email service provider or IT department to disable throttling for emails received from an email address ending with @aconex.com
In some circumstances, receiving email servers will only allow you to disable throttling based on the network address of the sending email server.
We are not able to guarantee which network addresses as these network addresses can change at any time. Your email service provider or IT department will always be able to get the latest list of our email server network addresses by checking the SPF record, which is spf.dynect.net.
