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MEA: moving to a new data center and a change of IP address

Written for: 
Instance Affected: 
Rest of Middle East
Change Scheduled: 
Friday, 3 June, 2016 - 00:00

This change will be critical for users who have IP-based rules for accessing Aconex.

To ensure you receive all operational emails, please contact your IT department and ask them to whitelist our new IP address range.

Not updating to the new IP address can result in mail notifications being blocked.

To improve capacity and performance on Aconex’s Middle East instance (mea.aconex.com), we are moving to a new, state-of-the-art data center on 3 June 2016, from 00:00-09:00 GST.

A change of data center means a change to the IP address used by Aconex. This may impact a number of users who may have chosen to “point” directly to an IP address rather than the domain name mea.aconex.com.

If you don’t have IP-based rules for accessing Aconex, (i.e. you simply browse to mea.aconex.com) this change is unlikely to affect you.

What do you need to do?

If you or your organization use IP address based access to Aconex, or you have firewall rules in place that restrict which sites you can access, you may have to update the Aconex IP address in your proxy server, firewall or web browser, etc., to continue access.

Please ensure that the following IP address range is accessible from your site:

185.140.96.0/22

Additionally, Please ensure your IT department whitelists our SMTP mail server IP: 185.140.96.6

When is this happening?

The cut-over will take place on 3 June 2016. Access to Aconex will be unavailable while the change takes place during a nine-hour period from 00:00-09:00 GST.

If we complete works earlier than expected, we’ll get Aconex back to you sooner than the 09:00 GST scheduled return time.

Why is this happening?

Users will be aware of intermittent performance issues over the past few months. One of the works to get performance back to above normal standard is to move our Middle East instance to a new, state-of-the-art data center. We anticipate that this move will help improve stability and reliability across the Aconex application.

We’d like to reassure you that at no point during the migration will your project data be at risk.

How can you get help?

If you have any further questions or concerns, please contact our Service Desk.

Any feedback?

Thanks. A ticket has been opened with the Support Central team.