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We're changing our IP address in US & Latin America

Written for: 
Instance Affected: 
Americas
Change Scheduled: 
Friday, 10 July, 2015 - 11:00

We are making some changes to the network that will mean a change to the IP address used by Aconex in US & Latin America.

This will impact a number of you, who may have chosen to connect directly to an IP address, rather than the domain name us1.aconex.com.

If you don’t have IP-based rules for accessing Aconex, (i.e. you simply browse to us1.aconex.com) this change is unlikely to affect you.

What do you need to do?

If you or your organization use IP address based access to Aconex, or you have firewall rules in place that restrict which sites you can access, you may have to update the Aconex IP addresses in your proxy server, firewall or web browser, etc., to continue access.

You should ensure that the following IP address range is accessible from your site:

207.240.133.228 - 207.240.133.238

When is this happening?

The cut-over will take place on 10 and 11 July, 2015.

Access to Aconex will be unavailable while the change takes place, between  21:00 PDT 10 July and 04:00 PDT 11 July.

However, we expect it to be finished by 02:00 PDT 11 July.

How can you get help?

If you still have questions, or you would like to speak to someone, simply contact your local Service Desk.

Any feedback?

Thanks. A ticket has been opened with the Support Central team.