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Troubleshoot errors in Aconex

Seeing an error message? We’ll help you solve it.
  1. Try logging out, close all web browser tabs/windows, then log in and try again.
  2. If you’re still getting an error, repeat step 1 in a different web browser.
  3. If the above two steps don’t work, raise a Service Request. Try to give us a clear description of what you were doing, step by step, when the error occurred.

Our Service Desk is happy to help you troubleshoot any errors you see. Here’s what we’ll need from you:

  • your Aconex login name
  • the name of the Aconex project you’re working on
  • a screenshot of the error
  • a idea of what you were doing when the error displayed including, if possible, the actions or steps that lead to the error appearing.

These are the essential details for raising a Service Request. However, the more detail you can give us, the better we can help you out.

Once you’re ready to get in touch, we have a few ways to contact our Service Desk.

Note that Aconex relies on a range of supporting software, so you might see errors related to that software as you’re using our application. Check the software list to make sure you’re using supported versions.

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