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Troubleshoot errors in Aconex

Seeing an error message? We’ll help you solve it.
  1. If you experience an issue or error in Aconex, please try logging out, close all web browser tabs/windows, then log in and try again. 
  2. If the error recurs after trying the above step, please try to repeat the process in a different web browser.
  3. If the error still occurs after trying the above two steps, we’ll require a clear description of what you were doing, step by step, when the error occurred.

Our Service Desk is happy to help you troubleshoot any errors you see. Here’s what we’ll need from you:

  • your Aconex login name

  • the name of the Aconex project you’re working on

  • a screenshot of the error

  • a clear idea of what you were doing when the error displayed including, if possible, the actions or steps that lead to the error being generated.

  • With this information handy, contact the Service Desk. We’ll help you solve the error and get on your way.

Note that Aconex relies on a range of supporting software, so you might see errors related to that software as you’re using our application. Check the software list to make sure you’re using supported versions.

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