Web browsers, operating systems, and Java versions supported by Aconex
MS IE10 and below
Firefox (Main Release)
Firefox (Extended Support Release)
Chrome (Stable Release Channel)
Versions of Chrome and Firefox to 1 year old
You don't need Java installed to use Aconex. But if you want to use additional features like the online document viewer on Firefox or Internet Explorer, or the BIM viewer on Internet Explorer, you'll need to have Java installed.
We provide full support on Firefox and Internet Explorer for:
- Java 7 update 67 and above.
Don't have one of these versions? Download the latest version here.
Got this version but it's not working? You may also need to add Aconex to Java's Exception Sites list.
We do not support any other versions of Java.
We recommend you upgrade to the current version of Java as soon as you can to take advantage of the latest security updates.
Why don't we support older browsers and operating systems?
We use advanced web technologies that provide the best user experience in the more recently released web browsers and operating systems. It is also impractical to test all Aconex functionality in each release against more than the fully supported set defined above.
The list of fully support web browsers, operating systems, and versions of Java will change over time. Aconex will remove support when the manufacturer of the browser or operating system no longer supports that version.
What does "full support" mean?
The entire Aconex product is tested against this software.
We will provide full support for our application when you're using this software.
What does "limited support" mean?
We don't test new releases against this software.
We will provide support for any security issues and critical issues affecting Mail and Documents.
Other modules and products may not function correctly and are not supported. However, previous releases of Aconex were tested against this software and current versions may continue to work now.
We consider it a critical issue when there’s a significant impact on a large number of our users.