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Web browsers, operating systems, and Java versions supported by Aconex

We support the most popular web browsers and the most recent operating systems.

Platforms

We provide full support for:

  • Windows 10
  • Windows 8
  • Windows 7

We also provide limited support for:

  • Mac OSX
  • Linux

For the best experience on iOS and Android, download Aconex mobile apps.

Web browsers

Main Application

Model Viewer

Document Viewer

Note

MS Edge

Full support

Full support

Full support

MS IE11

Full support

Requires Java

Full support

MS IE10 and below

Unsupported

Unsupported

Unsupported

Firefox (Main Release)

Full support

Full support

Full support

Firefox (Extended Support Release)

Full support

Full support

Full support

More information

Chrome (Stable Release Channel)

Full support

Full support

Full support

More information

Versions of Chrome and Firefox to 1 year old

Limited support

Why don't we support older browsers and operating systems?

We use advanced web technologies that provide the best user experience in the more recently released web browsers and operating systems. It is also impractical to test all Aconex functionality in each release against more than the fully supported set defined above.

The list of fully support web browsers, operating systems, and versions of Java will change over time. Aconex will remove support when the manufacturer of the browser or operating system no longer supports that version.

What does "full support" mean?

The entire Aconex product is tested against this software. 

We will provide full support for our application when you're using this software.

What does "limited support" mean?

We don't test new releases against this software.

We will provide support for any security issues and critical issues affecting Mail and Documents.

Other modules and products may not function correctly and are not supported. However, previous releases of Aconex were tested against this software and current versions may continue to work now.

We consider it a critical issue when there’s a significant impact on a large number of our users.

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