Web browsers, operating systems, and Java versions supported by Aconex
|Main Application||Model Viewer||Online Viewer||Note|
|MS Edge||Full support||Full support||Full support|
|MS IE11||Full support||Requires Java - not recommended||Full support||More information|
|MS IE10 and below||Unsupported||Unsupported||Unsupported|
|Firefox (Main Release)||Full support||Full support||Full support|
|Firefox (Extended Support Release)||Full support||Full support||Full support||More information|
|Chrome (Stable Release Channel)||Full support||Full support||Full support||More information|
|Versions of Chrome and Firefox to 1 year old||Limited support|
- IE 11 will be decommissioned for Models at the end of May 2019. This means the app will no longer be supported in IE.
- The Design Issues and Dashboard, which are available to a limited number of clients, are not supported in IE 11 as of 25/02/2019. If you try to run either of this you will see an in-app message about this change.
Why don't we support older browsers and operating systems?
We use advanced web technologies that provide the best user experience in the more recently released web browsers and operating systems. It is also impractical to test all Aconex functionality in each release against more than the fully supported set defined above.
The list of fully support web browsers, operating systems, and versions of Java will change over time. Aconex will remove support when the manufacturer of the browser or operating system no longer supports that version.
What does "full support" mean?
The entire Aconex product is tested against this software.
We will provide full support for our application when you're using this software.
What does "limited support" mean?
We don't test new releases against this software.
We will provide support for any security issues and critical issues affecting Mail and Documents.
Other modules and products may not function correctly and are not supported. However, previous releases of Aconex were tested against this software and current versions may continue to work now.
We consider it a critical issue when there’s a significant impact on a large number of our users.