Maintenance required - Friday January 22nd 12pm (PT)
Support Central will be briefly offline on Friday January 22nd from 12:00 pm (PT) while we make improvements and upgrades to this site.
You can change some of your Aconex account settings.
You can change your login name yourself. Click Setup, then Account Details. Update the Login Name field, then click Save.
To make changes to your given name or family name you'll need to contact the Service Desk. They'll make the change in a way that ensures the Aconex audit trail remains intact.
You can’t delete an Aconex account that you no longer use. We need to keep your past accounts intact to maintain the audit trail for all the projects you’ve worked on.
However, you can have an old account deactivated so that you no longer have access to it, or appear in the Project Directory for projects you worked on through it.
Contact the Organization Admin in the company where you held the account and ask them to deactivate it for you.
If you’re not sure who the Organization Admin is, contact our Service Desk.
If you call the Aconex Service Desk we’ll ask your security question. This is one of the ways we make sure we are talking to the right person.
Can't think of a security question?
A good security question is
Most people use a question about something in their past.
Here are some examples:
If you're logging in for the first time
You'll need to enter your security question and answer.
Choose from the list of options we've provided. Or choose My custom security question if you'd like to write your own.