You are here
Update your personal account settings.
Frequently Asked Questions
You can change your login name yourself. Click Setup, then Account Details. Update the Login Name field, then click Save.
To make changes to your given name or family name you'll need to contact the Service Desk. They'll make the change in a way that ensures the Aconex audit trail remains intact.
You can’t delete an Aconex account that you no longer use. We need to keep your past accounts intact to maintain the audit trail for all the projects you’ve worked on.
However, you can have an old account deactivated so that you no longer have access to it, or appear in the Project Directory for projects you worked on through it.
Contact the Organization Admin in the company where you held the account and ask them to deactivate it for you.
If you’re not sure who the Organization Admin is, contact our Service Desk.
You can bypass Akamai by:
- browsing to the https://origin-<instance> address. For example, if you normally connect to https://mea.aconex.com, you would connect to https://origin-mea.aconex.com
- changing the Akamai preference to turn off the web acceleration
See Bypassing Akamai to connect to Aconex for further information.
If you call the Aconex Service Desk we’ll ask your security question. This is one of the ways we make sure we are talking to the right person.
Can't think of a security question?
A good security question is
- Easy to remember
- Something only you know.
Most people use a question about something in their past.
Here are some examples:
- What was your mother's maiden name?
- What is the name of your favorite childhood friend?
- What was the make of your first car?
If you're logging in for the first time
You'll need to enter your security question and answer.
Choose from the list of options we've provided. Or choose My custom security question if you'd like to write your own.
We're pleased to hear that.
Your feedback helps us improve Support Central.