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Reply to or forward mail

See how to respond to project mail, or forward it to someone else.
  1. Open Mail/Inbox and select the appropriate mail.
  2. If you have a large number of mails you can filter them using the Search field.
The Inbox in the Mail module showing the Search field.
  1. Click the Subject link of the project mail to open it.
The Inbox in the Mail module showing the Subject field. The list has been filtered using the Status option.
  1. Click:
    • Reply/Reply to all – to reply to the sender only or to everyone, without the original attachments.
    • Forward – to forward the mail to new recipients, with the original attachments (if required).
A mail showing the Forward and Reply options.
  1. Complete all mandatory mail fields, and any other fields as required. See Create a new project mail.
  2. Click the Send button.

The mail will be marked as Responded - as long as you replied to the organization who sent the initial mail. You can reply to any mail in a thread and it will be marked as Responded.

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