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Manage your mail so that your Tasks page and project reports are accurate.
Frequently asked questions
If you or your Organization or Project Administrator set your timezone to something other than the default for your project location, you’ll see a different date displaying on a mail in Mail view than on the same mail in the Tasks page and Search results.
Each Aconex project is housed on a certain instance, which typically relates to the project location. To provide a single source of truth for your project, all mail dates are recorded in UTC (Coordinated Universal Time) on that instance.
If you select a timezone other than the default, dates on individual mails will reflect the local time in the selected timezone in the Mail view. However, the search results will still show dates in UTC on your instance, so you’ll know what the “universal” send date of the mail was for all project participants.
All Mail in Aconex is unique and is identified by its correspondence ID. This ID is tracked internally by Aconex, and you generally won't need to worry about it, but occasionally we will ask this information from you for troubleshooting.
To find the correspondence ID of a Mail:
- Search for the mail item in your Inbox or Sent items
- Hovering your mouse over the Mail subject link (from the Mail search screen).
- A hyperlink will appear at the bottom of your web browser which will look something like this: https://....aconex.com/ViewCorrespondence? Correspondence_ID=15234234234
- You can find the correspondence ID within the link.
The correspondence ID found within the mail link,
When another project participant sends mail, they can select an option from the Response required dropdown and set a date by which they need recipients to respond to the mail.
Mails that need your response will appear in your Tasks and Mail pages as either Outstanding or Overdue.
- Outstanding mail is mail that you need to respond to by a certain date.
- Overdue mail is mail that’s passed its Response required date, but which you haven’t responded to.
If you've been cc-ed or bcc-ed into a project mail that has a Response required date, this mail won't appear in your list of Outstanding or Overdue mail.
You can review the list of your items that require your action by double-clicking Tasks. See our article on Opening mail from the Tasks page for step-by-step help.
All Aconex Mail is stored indefinitely, and it can’t be deleted. This means you’ll never lose Mail in Aconex, but it also means that if you had read receipts, they’d all be stored indefinitely, too. This would quickly add up to an enormous amount of mail that would be difficult to search.
Even so, your read receipts would only acknowledge mail receipt, which is assured through the Aconex system anyway. They wouldn’t tell you whether or not the recipient had actually actioned your Mail.
A better way to track action on Mail is to set the Response required field and give the mail a Respond by date. By reviewing responses, you can quickly see who’s actioning requests you send using Mail.