Advanced Tasks in Documents

If you or your Organization or Project Administrator set your timezone to something other than the default for your project location, you’ll see a different date displaying in the Event Log, transmittal view and Transmittal History than on the same Transmittal in the Tasks page and Search results.

Each Aconex project is housed on a certain instance, which typically relates to the project location. To provide a single source of truth for your project, all dates are recorded in UTC (Coordinated Universal Time) on that instance.

If you select a timezone other than the default, dates on individual transmittals will reflect the local time in that timezone in the Event Log, transmittal view and Transmittal History. However, the search results and Tasks list will still show dates in UTC on your instance, so you’ll know what the “universal” date of document activity was for all project participants.

Are you using the old Java-based viewer?

Check that you’re using Firefox or Internet Explorer, along with the Java plugin.

Check that the Java plugin is installed on your computer.

• If it's not, download it here.
• If it is, make sure you have the current version, then add Aconex into the Exception Sites List.

If you can’t download or upgrade Java, contact your organization’s IT Service Desk.

If you’ve done all this and you’re still having problems, contact the Aconex Service Desk.

Are you using the new online viewer?

• With Internet Explorer 11, occasionally the loading process delivers you to blank page within the viewer. If you’re experiencing this issue, try turning off hardware acceleration in the browser. If that doesn’t work, you may need to update your graphics card driver.
• With Chrome, sometimes the loading stalls at 100%. Refreshing the page and reloading should fix this.