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Australia's industry standard for construction tenders.
Logging in to BidContender and changing your password or email address. Find out more about account access
Set up and manage your account
Adding and managing users and configuring your account so it works for your organization. Find out more about account management.
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Learn Bidcontender at your own pace with this series of in-depth video tutorials.
Frequently Asked Questions
As a Basic user, there is no cost for subcontractors or suppliers to use their BidContender account for the following functions:
- Receive tender invitations
- Upload and send quotations and RFIs
- Manage the Organization Profile - which includes uploading an organization logo, detailing services supplied as well as service regions
Subcontractor and supplier organizations can also create and manage unlimited user accounts within their organization.
If we can’t send an email notification to a contact, we will place an exclamation mark in an orange triangle against their name. This means that they’re not receiving email notifications. If you hover your cursor over the orange triangle you’ll be able to see the reason why, which will be for one of the following reasons:
- The contact has chosen not to receive emails from BidContender. This means the recipient has decided to unsubscribe to our emails. They can easily re-subscribe if they wish, by contacting our support team in Australia – 1300 604 077 or in NZ – 0800 003 091. Please note however, that all users in the organization still have access to all invitations by logging directly in to BidContender via www.bidcontender.com
- There is a problem with the email address and we’ve received a ‘bounce’ message from their server. This situation may arise for a number of reasons. A hard bounce generally means that the email address is no longer active and does not exist, or the email address is incorrect due to a typo. Alternatively, a soft bounce may be due to the fact that the recipient’s inbox is full.
Firstly, have a look at the message on the registration screen just below the ABN number - the text listed in red should tell you the colleague that can create a user account for you, as they have administrative access for your company account. If you can’t locate anyone with this access contact 1300 604 077 or email email@example.com The Service Desk team will be able to assist.
When an organization is already registered, any user with Administration rights within your organization can create a user account. Normally, this is someone within the Estimating or Sales team. If you can’t locate anyone with this access contact 1300 604 077 or email firstname.lastname@example.org The Service Desk team will be able to assist.
The most common cause of file upload issues relates to changes made to your IT network configuration, either by your IT department or by an external company that manages your IT infrastructure.
The quickest way to determine if this is the issue, is to try and upload documents from outside of your company IT network, that is, via a mobile phone tethering connection or from your home network. If this consistently works, then the issue is with your IT infrastructure, not with BidContender – see Section A.
If document uploads from outside of your company IT network still fail – see Section B.
If file uploads have worked up until recently, then chances are that something has changed with your personal computer’s set up or your organization’s IT environment.
- Have there been any changes to your personal computer such as the following:
- Anti-virus installation/update?
- Firewall installation/update?
- Are you working on a different network or in a different department?
- Does file uploads fail on all computers within your office?
- Have you installed any browser extensions since the last time file uploads worked? If so, try and disable them.
- Check with your IT department (or with the external company that manages your IT infrastructure) if any of your organization's infrastructure has been changed or updated. Specifically, ask the following questions:
- Has your IT department allowed access to uploads.my.bidcontender.com? This is where BidContender uploads your files directly from your browser.
- Is there a proxy server in use? If so, has its configuration changed?
- Is there a firewall in use? If so, has its configuration changed?
- Has any other relevant network infrastructure changed since the last time file uploads worked?
If document uploads from outside of your company IT network still fail, then please collect and send us the following information:
- What does http://supportdetails.com display?
- Are you uploading multiple files at a time or a single file only?
- Do file uploads fail every time it's attempted or just some of the time?
- If you are able to install alternative browsers on your computer, have you tried using them to upload files? What were the results?
- What type of diocuments are you trying to upload? Tender documents? Quotes? Other?
BidContender has extensively tested file uploads on the following browsers without issue:
- Google Chrome (latest version)
- Safari (latest version)
- Modzilla Firefox (latest version)
For Chrome, Safari and Firefox, we expect any recent version to work. However, if you are experiencing issues then please update them to the latest version. You can find details regarding the latest browser versions at http://browsehappy.com/
An unlimited number of user accounts can be created and managed within an organization.
Administration users have access to extra functions which include the following:
- Manage their company profile
- Upload their organization logo
- Detail services supplied and regions they service
- Create new user accounts and;
- Disable and edit existing user accounts
An unlimited number of user accounts can be granted administrative rights for your organisation.
Yes. Simply use the Send message feature from within the Tender Invitations tab of the tender in question.
This feature allows you to re-send the tender invitation to your selected invitees. The recipients will receive an email which will appear to come from you and will include the link to the invitation, plus other details of the tender.
Yes. You can undo the quoted status against an invitee only if you have marked them as quoted on their behalf.
You do, or rather your company pays. If you have never used the selected print shop before, they will contact you with a quote before processing the job.
Print jobs are typically turned around within 48 hours and often faster. The prints are distributed via courier or overnight express post, depending on where they need to go.
Yes. Send your print shop details to email@example.com and we’ll make sure they’re added.
No. An invitee that has declined a tender invitation will no longer receive further communication in relation to that tender.
The contact in your organization that receives the email notifications for a certain tender, is the person that has been assigned as the contact for that tender. All users within the organization can however, log into BidContender and view the same information and details.
When you upload files into a project discipline, the file names are checked against any documents already in that discipline to see if they look as if they are a newer revision. If so, an overlay is shown reading, "It looks like some of these files supersede existing documents".
You can then see a list of the matching documents and choose the ones that you want to upload as a revision to an existing document.
Which files will match?
BidContender only looks at the file names of the files you are uploading and tries to match them against the document names and file names of the existing documents. Be aware, that the filename contains all the relevant information that is uploaded as the document number and revision, into your project - so review all your document filenames and make sure they’re correct before uploading them onto the system.
BidContender uses the rules outlined in the table below in order to determine a match works.
Choosing whether to supersede or not.
When the overlay with a list of matching documents is displayed, you can deselect any that you don't want to have superseded:
- Files marked to supersede will be added as a revision to the matching document
- Files not marked to supersede will be uploaded as a new document
If you don't want any of the files to supersede existing documents, deselect all the files - you can use the checkbox in the header.
Filename of uploaded file
Will update existing document
Revision will be set to
Yes, if you prefer that the Automatic Revision Detection feature is deactivated simply de-select the option in the Edit Profile area of your Organization Profile. Please note that to do this, you need to be an authorised administrator for your organization. Once deactivated, the feature is no longer active for your entire organization and all its users.
What happens when the Automatic Revision Detection feature is on.
When you upload files into a project discipline, the file names are checked against any documents already in that discipline to see if they look as if they are a newer revision. If so, an overlay is shown reading, "It looks like some of these files supersede existing documents". You can then see a list of the matching documents and choose the ones that you want to upload as a revision to an existing document. The Automatic Revision Detection feature then automatically detects the revisions in document filenames and moves them to the revision field in the document table. For example, filename AB152(A) will update the existing document to AB152 and the Revision will be set to A.
What happens when it's deactivated?
Switch this feature off, if you prefer. When this feature is deactivated, only filenames that are exactly the same will be detected as a revision. This means the existing document with the exact same filename as that being uploaded will be auto-superseded. For example, filename AB152(A) will only supersede an existing document with the same filename of AB152(A). With the Automatic Revision Detection feature off, the document name remains AB152(A) leaving the Revision field blank. When uploading a file name that differs, such as AB152(B), the document will be uploaded as an additional document and will not supersede similar, existing filenames.
To ensure you have a good experience using BidContender, it's always best to upgrade your browser to the latest version of Chrome, Firefox or Internet Explorer. Please note however, that only Internet Explorer 11 (not when in Compatibility mode) and above is supported.
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