You are here

How do I use the Automated Password Reset feature?

If you cannot remember your username and password you can use the Automated Password Reset feature to gain access to conject Project Control:

  1. Click theForgottenUserID / Passwordlink on the site login page
  2. You will be prompted to enter your Email Address
  3. Click Email User Details
  4. If your email address is only registered against one account (this is the ususal situation) you will be emailed your username and a temporary password
  5. Click Back to Login Page
  6. Use thedetails in the recieved email to logon to the site
  7. Enter a new password when prompted - make a note of this new password and your username

If your username is registered against more than one account:

  1. When you have entered your email address and requested user details (step3 above), you will be given a list of accounts using this email address
  2. Click Selectnext to the correct account and you will be emailed your username and a temporary password
  3. Continue from step 5 above

Note: When selecting a new password at step 6, be aware that passwords need to be a mix of at least 4 distinct alphanumeric characters and must contain at least 3 letters and 3 numbers. They also need to be a minimum of 8 characters in length.

You can also watch a video guide demonstrating how to use the Automated Password Reset feature to reset your password (note that this guide includes an audio commentary, as well as on screen text):