Maintenance required - Friday August 7th 10:00 pm (UTC – Coordinated Universal Time)

Support Central will be briefly offline on Friday August 7th at 10:00 pm (UTC) while we make improvements and upgrades to this site.

You are here

What is a correspondence ID?

All Mail in Aconex is unique and is identified by its correspondence ID.  This ID is tracked internally by Aconex, and you generally won't need to worry about it, but occasionally we will ask this information from you for troubleshooting.

To find the correspondence ID of a Mail:

  1. Search for the mail item in your Inbox or Sent items
  2. Hovering your mouse over the Mail subject link (from the Mail search screen).
  3. A hyperlink will appear at the bottom of your web browser which will look something like this: https://....aconex.com/ViewCorrespondence? Correspondence_ID=15234234234
  4. You can find the correspondence ID within the link.  
correspondence ID
The correspondence ID found within the mail link
correspondence ID