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What are shadow users?
A shadow user is a user who’s hidden in the Project Directory. Although that user has full access to the project, they can’t be seen by other users on that project.
This can be useful, for example, in the case of a CEO who wants to oversee the project but doesn’t want to receive mail about it personally. While the shadow user can send email, they can’t be emailed directly by others.
Users with Project Admin privileges can make a user a shadow user.