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Why isn't the online viewer working?

Are you using the Java-based viewer?

Check that you’re using Firefox or Internet Explorer, along with the Java plugin.

Check that the Java plugin is installed on your computer.

If you can’t download or upgrade Java, contact your organization’s IT Service Desk.

If you’ve done all this and you’re still having problems, contact the Aconex Service Desk.

Are you using the online viewer?

  • With Internet Explorer 11, occasionally the loading process delivers you to blank page within the viewer. If you’re experiencing this issue, try turning off hardware acceleration in the browser. If that doesn’t work, you may need to update your graphics card driver.
  • With Chrome, sometimes the loading stalls at 100%. Refreshing the page and reloading should fix this.