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Getting help from Service Desk

Getting help from Service Desk

It’s easy to get in touch - we’re here to help

If you can’t find what you need on Support Central, we can help. Get in touch with us via Service Request or the Support Portal. If it’s urgent, you can always give us a call.

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Submit a Service Request

Raise a Service Request with a simple form. No login needed

Log in / Sign Up to the Support Portal

Track, manage and raise Service Requests
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Call us

Speak with our Service Desk team

Before you get in touch

Before raising a request, check Support Central, where we have a lot of answers to common or not so common questions. Getting Started and Aconex Essentials are great places to begin. It's also a good idea to try some basic troubleshooting and check for any incidents or planned maintenance.

If you can't find your answer and need to raise a Service Request, be sure to provide us with as much information as possible. A detailed Service Request means we can do our job better and help you towards a resolution.

Frequently asked questions

Where can I find my Service Request (SR) number?
Do I need to sign up for the Support Portal?
When can I expect a response on my Service Request?
Can I raise a Service Request via email?
How can I follow up on an existing Service Request?