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Getting help from Service Desk
Getting help from Service Desk
It’s easy to get in touch - we’re here to help
If you can’t find what you need on Support Central, we can help. Get in touch with us via Service Request or the Support Portal. If it’s urgent, you can always give us a call.
Before you get in touch
Before raising a request, check Support Central, where we have a lot of answers to common or not so common questions. Getting Started and Aconex Essentials are great places to begin. It's also a good idea to try some basic troubleshooting and check for any incidents or planned maintenance.
If you can't find your answer and need to raise a Service Request, be sure to provide us with as much information as possible. A detailed Service Request means we can do our job better and help you towards a resolution.