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Setting up your account

Did you receive a Welcome Letter?

The Support Portal Welcome Letters arrived on October 27, 2020. Whether or not you received a Welcome Letter will inform how you set up your account. Don’t worry if you didn’t get one, it’s still easy to get started:

  • If you have a Welcome Letter, begin by clicking Create your Oracle account in Step 1 of your Welcome Letter.
  • If you don’t have a Welcome Letter, begin with the Support Portal Sign in/Sign up.

Get started in three easy steps

  1. Fill out the form to set up your account.
  2. Follow the onscreen instructions and check your inbox for the verification email. It should be instant but may take a few hours to appear.
  3. Verify your email address (within 24 hours, or the verification link expires) to complete your account setup. You should see a message confirming your account is ready to use.

Didn’t get a verification email? Check your spam for an email from

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