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User access levels

Understanding user access levels and adding new users

User access types

There are two types of access levels in the Support Portal, Basic and Admin.

Basic user

  • Create, view and update Service Requests

Admin user

  • Create, view and update Service Requests
  • View and update all Service Requests logged for your organization
  • Add users from your organization to the Support Portal

To upgrade yourself or another basic user to admin, get in touch.

Adding a user

  1. After you’ve signed in, click on your email address at the top right corner of your dashboard and choose User Provisioning.
  1. Fill out the first name, last name and email fields in the form. At this point, you can decide whether to add someone as a basic or admin user.
  2. If you want to add someone as a basic user, just click Submit.
  3. To create an admin, select the applicable organization from the Assign Organization(s)/Instance(s) dropdown.

    Your organization might be listed across more than one instance, so you can select each occurrence in the dropdown list if you like, depending on what access you want the new user to have.

    If your organization doesn't appear on the list, and you want to select it, contact Service Desk.

Each organization is listed with the product name (Aconex, Conject, Bidcontender), organization name, and the Instance it’s registered on. For example: ACX-MajesticBuilders-US1.

  1. Once you’ve completed the dropdown, click Submit.

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