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High Compliance Environment Help Center

Who is my Organization Administrator?

Your Org Admin manages the way you and your colleagues use Aconex.

Importantly,  your Org Admin is the only person who can reset your account if you forget both your login name and password and are unable to reset these credentials yourself. 

Tip!

If you can't log in and need to find out who your Org Admin is, please contact us.

Your Org Admin is one of the first people to ask when you have questions about using Aconex.

Your Org Admin can:

  • create an account on Aconex for you
  • reset your password if you’ve forgotten it
  • give you advice and direction if you have questions about using Aconex.

Find your Org Admin

  1. Click on the Help link in the far right hand side of Aconex.
  1. You'll see this screen, it displays the details for the Org Admins in your organization.

Need the name of an Org Admin from another organization?

Sometimes you need to contact the Org Admin from another organization.

  1. Search for that organization in the Aconex global directory:
  • Click on Directory in the module menu.
  • Select the Global tab.
  • Fill in the organization’s name and click Search.
  1. When you find the person in the search results, click on their organization's name to see the Organization Information page. The Organization Admins will be listed here, along with their contact details.