Support Central
Copy and paste the templates below to notify external and internal teams about using Aconex, as well as providing learning opportunities.
While Aconex stores all the documents and files you may need for a project, its real magic is in allowing you to collaborate with people across teams, organizations, and locations.
But in order to get the most out of Aconex, it’s important to get the folks on each project ready to use the platform. We’ve designed these email templates so that it’s simple to reach out and get project participants up to speed so that when your project kicks off, everyone’s on the same page.
Use this template to inform external (out of your organization) project participants that Aconex will be used on your project. We recommend sending this email as soon as your Aconex account is active.
Hi <NAME>,
[Your org’s name] has chosen to use Aconex for managing information on [project name]. Aconex is a secure, online platform for storing, managing and distributing all project information and can be accessed via any internet connection, 24/7. In order to use Aconex throughout the project, there are a few things you’ll need to do. Here’s how to get started:
Register your organization and users with Aconex
In order to access Aconex, your organization must register its details and create an account for each user. See Registering your organization for more information.
If your organization is already registered on Aconex, ask your Organization Administrator to set up an Aconex account. See Creating Users for more information.
Notify [your org’s name]
Once your organization has been registered and the relevant user accounts have been created, notify [project contact] at [your org’s name] to get invited on the project.
Learn the Aconex basics
If you’re new to Aconex, we recommend spending some time on Support Central. Here, you can learn the basics, understand how to perform common tasks, and more. With how-to guides, and even advanced training options, Support Central will help you get the most out of Aconex.
Additional support
If you need assistance, get in touch with the Service Desk.
Use this template to let internal project participants know that Aconex will be used. We recommend sending this email as soon as your Organization Administrator has signed up new users, so that participants can log in, get familiar with the platform, and ask questions.
Hi <NAME>,
<COMPANY NAME> has decided to use Aconex on <PROJECT NAME>. Aconex is a secure, online platform for storing, managing and distributing all project information and can be accessed via any internet connection, 24/7.
We’ve already registered you as a user, and you should have received an email from Aconex with your details. If you have any questions, you can contact [ORG ADMIN NAME], who is your Aconex Organization Administrator and can help troubleshoot login questions.
Once you’ve settled into the platform, I recommend you visit Aconex Essentials, where you can learn more about what Aconex is, why it’s a smart choice for projects, and how to perform the most common tasks.
Use this template to provide project participants with learning options to enhance their Aconex experience. We recommend sending this email soon after you’ve notified participants that Aconex will be used.
Hi <NAME>,
Now that you’ll be using Aconex, I want to share a few training options that will help you build the skills necessary to get the most out of Aconex.
Aconex Essentials: Learn what Aconex is, why it’s a smart choice for projects, and how to perform the most common tasks.
Support Central: Find step-by-step guides on our help website, along with the number for reaching the Service Desk.
