Support Central
Having the right people involved in the implementation and rollout of Aconex reduces delays and increases the chance of success.
Implementing Aconex involves a lot of people, a lot of discussion and a lot of decision making. So it’s important you have the right people working with you on the project. We recommend creating a team that includes the following:
| Role | Responsibilities | Likely job title |
|---|---|---|
| Executive sponsor | Commercial decision maker who identifies success criteria and drives the team to maximize the value in Aconex. | Project Director, General Manager, National Program Manager |
| Steering committee | Pursues collaboration and ensures configuration meets needs for stakeholders. Provides guidance on business priorities and final approval for Go Live. | Information Manager, QA/QC Manager, Construction Manager, Project Manager, Project Controls Manager, Design Manager |
| Subject matter experts | Provide use case for managing information. Implement agreed processes and provide support, quality control, and auditing. | Engineering Manager, Discipline Lead, Technical Manager, Document Control Manager |
| Champions | Advanced users who participate in day-to-day execution of Aconex. Able to answer questions and support the roll-out. | Document Controller, Site Manager, Contracts Administrator, Engineering Disciplines |
People with Organization and Project Administrator roles can change a variety of settings and run other key tasks such as creating new user accounts. You should identify who these people are, and make sure they are trained.
Additionally, all users have access to specific system functionality. What this is depends on their role in your organization. You can find out more about what these roles can do in our article Aconex user roles.
We’ve got a team of people using their experience to support you from the initial meetings all the way through to roll out and the rest of the engagement life cycle. This team usually consists of the following roles. Of course, your point of contact will depend on the agreement created for your specific project needs.
| Role | Responsibility |
|---|---|
| Service Desk | Your first point of contact for any technical or support questions. |
| Customer Success | Guides you through the onboarding and implementation of Aconex and continues to work with you during the life of the engagement to help achieve your ever-evolving desired outcomes. |
| Consulting Services | Provide expertise on the implementation and use of specific products or modules leveraging good industry practice. |
| Commercial Manager | Manages and supports our commercial and account relationship. |
