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High Compliance Environment Help Center

Disable (delete) a user account in your organization

As the Org Admin you can disable the account of a user in your organization. This will stop them from logging in to Aconex. Accounts can also be unlocked or enabled if required.

While a user can't be deleted from Aconex, their user account can be disabled. This means the user:

  • can no longer log in to Aconex
  • is removed from the directory. This means other users can't send mail or transmittals to this user account. However, all mail and documents that were created by, and sent to a disabled user account, can be accessed by organization members.

Tip!

If you want to remove individual users from a project, please ask a Project Admin from the project owning org.

  1. Click Setup. 
  2. Under My Organization select User Account Lists.
  1. Complete one or more search criteria fields.
  2. Click the Search button.
  3. Click the name of the user account you want to disable.
  1. Select the Account locked checkbox.
  2. Select the Account disabled checkbox. If you want to unlock a user account you have to de-select both these checkboxes. 
  3. Click the Save button.

Tip!

Note that disabling an account won't have immediate effect on mobile devices unless the user has logged out of their account on their mobile device. Otherwise, it may take up to 24 hours for their mobile account access to be disabled.