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High Compliance Environment Help Center

Reset 2-Step Verification (2SV) for a user in your organization

Allow a user in your organization to re-enrol and authenticate 2-Step Verification (2SV) on a new device or computer.

Follow these steps to reset enrolment for 2-Step Verification (2SV) for a user in your organization.

Tip!

You must have the permission 2-Step Verification - Reset Enrolment granted to your user role. Generally this will be granted to the org admin. You cannot reset your own enrolment.

  1. Log in to Aconex.
  2. Click Setup in the module menu.
  3. Under My Organization, select User Accounts List.
  4. Find the user for which you want to reset 2-Step Verification (2SV) enrolment, and click on their name.
  5. Click on the Administration tab.
  6. Under 2-step Verification, click the Reset enrolment button.
  1. A confirmation message will appear. Click OK to proceed.
  2. A second confirmation message will appear to advise the reset was successful.  Click Close.