Support Central
We support the most popular web browsers and the most recent operating systems.
We also provide limited support for:
| Main Application | Models | Online Viewer | Cost | Field | Notes | |
|---|---|---|---|---|---|---|
| Microsoft Edge | Full support | Full support | Full support | Full Support | Full Support | |
| Microsoft Edge (Legacy) | Full support | Full support | Full support | Full support | Full Support | |
| MS IE11 | Not supported | Not supported | Not supported | Not supported | Not supported | |
| Firefox (Main Release) | Full support | Full support | Full support | Full support | Full Support | |
| Firefox (Extended Support Release) | Full support | Full support | Full support | Limited support | Full Support | |
| Chrome (Stable Release Channel) | Full support | Full support | Full support | Full support | Full Support | |
| Versions of Chrome and Firefox to 1 year old | Limited support | Limited support | Limited support | Limited support | Limited support |
We use advanced web technologies that provide the best user experience in the more recently released web browsers and operating systems. It is also impractical to test all Aconex functionality in each release against more than the fully supported set defined above.
The list of fully support web browsers, and operating systems, will change over time. Aconex will remove support when the manufacturer of the browser or operating system no longer supports that version.
What does "full support" mean?
The entire Aconex product is tested against this software.
We will provide full support for our application when you're using this software.
What does "limited support" mean?
We don't test new releases against this software.
We will provide support for any security issues and critical issues affecting Mail and Documents.
We consider it a critical issue when there’s a significant impact on a large number of our users.
Other modules and products may not function correctly and are not supported. However, previous releases of Aconex were tested against this software and current versions may continue to work now.
