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Set up an authenticator on Android

Some Aconex projects use an Authenticator app to provide an extra layer of security.

Download the Authenticator app to your Android device.

  1. Grab your Android phone or tablet.
  2. Go to the Google Play store.
  3. Search for Google Authenticator.
  4. Download Google Authenticator to your device. Note you may need to log into Google to do this.
authenticator logo

Google Authenticator uses the time, as well as other factors, to authenticate you. If your device’s time is different from the time on your service provider’s server, authentication won’t work.

  1. Set the time on your device:

    1. Tap Settings.

    2. Find Date & Time.

    3. Check that it’s set to Automatic.

  2. Close this window and return to the Setup Wizard.

Any feedback?

Thanks. A ticket has been opened with the Support Central team.