The following criteria must be met to close a package:
- You must be the package administrator.
- If the package is part of a package hierarchy, all child packages must be closed first.
- All mail created from this package or linked from the sent folder of the Mail Register must be Closed-Out.
When you close a package, you close ALL versions even if there are ones that haven’t been shared with you. For example:
- You have V2 of a package.
- A user in a different organization creates V3.
- You close V2, and, even though it hasn’t been shared with you, you also close V3.