Frequently Asked Questions

You can’t delete an Aconex account that you no longer use. Your past accounts remain intact to maintain the audit trail for all the projects you’ve worked on.

However, you can have an old account deactivated so that you no longer have access to it, or appear in the Project Directory for projects you worked on through it.

Contact the Organization Admin in the company where you held the account and ask them to deactivate it for you.

如果您输错了密码，导致您的账户被锁定，您可以自行重置。单击登录页面的忘记了您的密码？链接并按照以下说明。 这将帮助您解锁您的账户。

如果您离开组织，组织管理员应当要锁定并禁用账户。您需要联系您新组织的管理员为您创建一个新账户。

如果您的账户被错误地锁定和禁用，请联系您的组织管理员以授予您访问权限。

如果您还没有Aconex登录名和密码,但您收到了含有某些文档链接的电子邮件，则您已经被设置成为一位客人用户。 想了解更多关于 客人用户的权限。

If you’ve forgotten or are unsure of your Aconex login name, you can find it fast.

Go to the log in page, click the Forgotten your login/Password link, enter your email address and click the Go button. We'll email your account details to you and you'll be off and running.

Need help finding the login page? Follow the instructions on logging in to Aconex.

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