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Frequently Asked Questions

How can I follow up on an existing Service Request?

You can either:
- Reply directly to the confirmation email you received when you raised your Service Request.
- Log in to the Support Portal and follow up on your request.
- Give us a call. Have your Service Request (SR) number ready.
If your Service Request (SR) needs support management attention, call us and ask to speak with a support manager. Have your SR number ready. Learn more
When can I expect a response to my Service Request?

You'll receive a confirmation email letting you know we’ve received your Service Request. Please allow up to 24 hours for our team to review your request. If your query is urgent, please call us. Local contact numbers are available on our Contact Us page.
Where can I find my Service Request (SR) number?

Your Service Request (SR) number is in the subject line of the email you received when you raised your request. You can also use the Support Portal to track your request.

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