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Understanding issue statuses in Document Processes

Learn the differences between a closed, archived and deleted issue and who can can update the status.

To raise an issue, a user only needs to be assigned to the current review step. Changing an issue's status depends on the user's role, the current issue status, and the stage of the review. This is explained in the table below.

Status	Definition	Who can set it?	When can it be set?	Can it be reversed?
Open	The issue is being worked on. This is default status when an issue is created.	Issue creator, Process Owner, Document Process Administrator.	Can be reopened anytime from a closed state.	N/A
Closed	The issue has been resolved and no further action is required.	Issue creator, Process Owner, Document Process Administrator.	Anytime if not archived or deleted.	Yes it can be reopened.
Archived	The issue should be kept for reference but should not be assigned for feedback because its either invalid, a duplicate or already addressed.	Lead Reviewer, Process Owner, Document Process Administrator.	Before the issue is assigned.	No
Deleted	The issue was created in error and is permanently removed.	Issue creator only.	Only during the review step it was created.	No

Closed

A closed issue has been resolved and remains a permanent part of the project record.

Remains visible to users who could already see it.
Can be reopened if more work is required.

Archived

An archived issue is invalid, a duplicate, or already resolved and should not be assigned for feedback.

Once archived:

It cannot be unarchived.
It cannot be edited or commented on.
It cannot be closed or reopened.
It cannot be assigned.
Ownership and visibility are frozen.
It is excluded from active issue counts.

Deleted

Deletion is intended only for issues that were created by mistake.

Only the issue creator can delete it while the review step is still active.
Deleted issues cannot be recovered.

Prochaine étape

Assign issues in Document Processes