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Update an issue

Change an issue's status, location, assignee and other details.

Required permissions
Inspector (or above)

You can update issues that your organization has captured or been assigned. You cannot edit issues that were shared with your organization.

Update an issue if you've made a mistake, or you need to include additional information, such as photo evidence of completed work.

  1. From the main navigation menu, click Field and select Issues.
  2. Select the location (or area) for your issue.
  3. Search and filter to find the issue you want to update.
  4. Click the issue to view its details.

Update issue details

  1. Click a field to change its details. You can update the following fields:
  • Issue type.
  • Description up to 255 characters.
  • Status.
    • As an assignee, changing the status to 'Work done' will display the issue as 'Ready to inspect' for the organization that created the issue.
    • You can only close an issue that your organization created.
  • Assignee.
  • Due date.
  • Listed in.
  • Attachments. Click Attach to add photos, documents, or other relevant files from your computer.
    • You can add multiple photos and files at the same time.
    • After adding a photo, click its thumbnail to preview it in full screen.
    • Photos and files cannot be deleted after being added to an issue.
    • Attach files up to 100MB in size.
    • For security, you can't attach .jar and .exe files.
  • Location and location details.
  • Additional details (if project fields are configured).

Bulk actions

  1. Select the issues you want to update in bulk.
  2. Choose an option:
  • Edit assignees - change the assignee for the selected issues
  • Send - send an issue report to the assignees of the selected issues
  • Move - include these issues in a punchlist
  • Remove - remove the selected issues from the punchlist
  • Export - PDF, Excel, CSV

What's next?

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