Who is my Organization Administrator?

Your Org Admin is one of the first people to ask when you have questions about using Aconex.

Your Org Admin can:

• create an account on Aconex for you
• reset your password if you’ve forgotten it
• give you advice and direction if you have questions about using Aconex.

Importantly, your Org Admin is the only person who can reset your account if you forget both your login name and password and are unable to reset these credentials yourself. 

I can't log in. How do I find my Org Admin?

You can request your Org Admins’ contact details without signing in.

1. Go to the Lobby sign-in page and enter the email address you use to sign in.
2. Below the Sign In button, click Who are your organization administrators?
3. Click Send Email.

You'll receive an email with your Org Admins’ contact details. Contact an Org Admin for help resetting your password or two-step verification (2SV).

Find your Org Admin when you're logged in

1. Click on the Help icon on the far right hand side of Aconex.

2. You'll see this screen, it displays the details of the first five Org Admins in your organization.

Need the name of an Org Admin from another organization?

Sometimes you need to contact the Org Admin from another organization.

1. Search for that organization in the Aconex global directory:

• Click on Directory in the module menu.
• Select the Global tab.
• Fill in the organization’s name and click Search.

2. In the search results, click on the organization name to see the Organization Information page. The Organization Admins will be listed here, along with their contact details.