Support Central
A list of times when Aconex will be unavailable to users.
Every Aconex instance undergoes scheduled maintenance each week. The standard maintenance window is two hours. High Compliance instances require a six-hour maintenance window. Aconex is unavailable to users during this time.
Use the table below to find the weekly maintenance start time for your Aconex instance. Times are shown in the local time for each location and reflect daylight saving time where applicable. If additional maintenance is required outside the regular window, we’ll post a notification on Statuspage.
Not sure which Aconex instance you use? Learn more about Aconex instances.
These instances require a two-hour maintenance window.
| Aconex instance | Day | Start time (local) |
|---|---|---|
| ASIA1 (Singapore) | Thursday | 04:00 Singapore |
| ASIA2 (Japan) | Wednesday | 05:00 Japan |
| AU1 (Australia/NZ) | Thursday | 23:00 Melbourne |
| AU2 (AU Gov) | Wednesday | 20:00 Melbourne |
| CA1 (Canada) | Sunday | 22:00 Eastern Time |
| EA1 (Early Access) (for external API testing) | Thursday | 09:00 Eastern Time |
| EU1 (Europe) | Saturday | 01:00 Frankfurt |
| KSA1 (Saudi Arabia) | Friday | 05:00 Jeddah |
| MEA (Rest of Middle East) | Friday | 04:00 Abu Dhabi |
| UK1 (United Kingdom) | Monday | 01:30 London |
| US1 (US & Latin America) | Saturday | 21:00 San Francisco |
These High Compliance instances require a six-hour maintenance window.
| Aconex instance | Day | Start time (local) |
|---|---|---|
| USDoD (Aconex for Defense) | Tuesday and Thursday | 20:00 - 2:00 EST (6 hours) |
| USGOV (Aconex Federal Government) | Tuesday and Thursday | 20:00 - 2:00 EST (6 hours) |
