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Forgotten your Aconex password?

Forgot your Aconex password or login details and need to reset them? Find out how to get a new one in seconds.

If you've forgotten your password or are locked out of your Aconex account, you can reset your password yourself to get back into Aconex. If you can’t do this, or you use the link but you don’t receive an email, your Org Admin can also reset your password. If neither of these options are available, you should call the Service Desk for your region.

  1. Click the Forgotten your Login name/Password? link on the Aconex login page. Note that each instance has its own login page.
The forgotten password link
  1. Enter your:
  • Login name in the Login Name field, or
  • Email address in the Email Address field.
Enter your details
  1. Click the Go button.
  2. Start your email application.
  3. When you receive an Aconex Account Information email, open it and click the link to reset your password.
The password reset email

Using 2 Step Verification?

If you log into Aconex using 2 Step Verification, you'll see a page that asks you to enter your verification code. Once you've done this, you'll be taken to Step 6 below.

  1. Enter a new password in both the:
  • New Password field, and
  • Confirm New Password field.
Enter your new password
  1. Click the Save button.
Save your new password
  1. You'll see a confirmation page. Click the Enter Aconex link to access Aconex.
The confirmation message

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