Troubleshoot account access problems
My password’s been reset
If someone in your organization has reset your password (usually your Organization Administrator), they’ll give you a temporary password. Use it to access your Aconex account and create a new password for yourself.
If you can’t remember the temporary password, contact your Organization Administrator.
My account’s been disabled
Contact your Organization Administrator for help.
Aconex asks me to change my password every time I log in
Browser settings can cause Aconex to request that you change your password every time you access the platform. You can change your browser settings, and clear your cookies and browser cache to overcome this problem.
Log out of Aconex.
If you’re using:
Open a new browser window and type www.aconex.com into the address bar (don’t use a bookmark or link!).
Log in using your Aconex login name and password.
If you need to, reset your password.