Support Central
What to do if you receive a warning when interacting with a file in Aconex.
Files uploaded to Aconex are scanned for viruses and other malicious content. This further protects your organization against threats, and reduces the risk of infected files being shared, in addition to your organization's existing antivirus measures.
If Aconex detects that a file in your project is corrupt or infected, it will isolate it to prevent it from being downloaded or shared. Isolated files cannot be retrieved. For example, if you try to download an infected file, you'll see a message that the file is infected and cannot be downloaded. If you zip download multiple files, any infected files detected in the zip will be replaced with a text file to advise it cannot be downloaded.
If you are alerted of a corrupt or infected file, let the owner of the file and all recipients know immediately, and contact your IT department so they can take antivirus measures.
On download, a message is displayed immediately on screen to the user who attempted to download the corrupt or infected file.
If you zip download multiple files, any infected files detected in the zip will be replaced with a text file to advise it cannot be downloaded.
An example of the on screen alert when downloading is shown in the image below.
Let the owner of the file and all recipients know immediately, and contact your IT department so they can take antivirus measures.
No the file cannot be retrieved. You will need to ask the owner of the file to send you the correct version once antivirus measures have been taken.
Files are scanned when they are uploaded to Aconex.
No. The scanning process has no impact on system performance or user experience.
No. You will receive an error message that the file cannot be downloaded.
