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Web browsers and operating systems supported by Aconex

We support the most popular web browsers and the most recent operating systems.

Platforms

  • Full support for Windows 11 and Windows 10.
  • Limited support for Mac OSX and Linux.
  • For the best experience on mobile phones, iPads, and other mobile devices, download Oracle Aconex Mobile for iOS or Android.

Web browsers

  • Google Chrome: Support for the most current major stable channel release only.
  • Mozilla Firefox: Support for the most current major ESR version and above.
  • Microsoft Edge: Support for the latest major version of Microsoft Edge Chromium.
  • Microsoft Edge (Legacy) and MS IE11 are not supported.
Browser Supported by Aconex?
Chrome (Stable Release Channel) Full support
Firefox (Main Release) Full support
Firefox (Extended Support Release) Limited support for Models and Cost
Microsoft Edge  Full support

Configure your web browser

Use these guides to configure your web browser for best performance. You can also find instructions to clear the cookies and cache. This keeps your browser running smoothly and can help to prevent errors.

Use a single browser tab to avoid unexpected results and errors

  • We recommend using a single browser tab of Aconex when creating information (such as sending mail, uploading documents or updating a supplier document package). 
  • Using Aconex across multiple windows and tabs within the same web browser can lead to unexpected results and errors. For example, if you have several projects open across multiple tabs, and you send a mail, there's a chance that mail can be sent from a project in a tab you didn't intend.
  • If you need to work from two different screens or projects at the same time you should use different browsers. For example you can open one project in Chrome and another project in Firefox. 
  • Use the left mouse button when navigating Aconex so content opens within the same single tab of your web browser.
  • Where available, use the back button built into Aconex to navigate to the previous screen.

Why don't we support older browsers and operating systems?

  • We use advanced web technologies that provide the best user experience in the more recently released web browsers and operating systems. It is also impractical to test all Aconex functionality in each release against more than the fully supported set defined above.
  • The list of fully support web browsers, and operating systems, will change over time. Aconex will remove support when the manufacturer of the browser or operating system no longer supports that version. 
  • Java is not required to use the main Aconex web application, however other applications such as Project Archive and Scheduled Archive, will require an appropriate version of Java to be installed.

What does full support mean?

  • The entire Aconex product is tested against this software.
  • We will provide full support for our application when you're using this software.

What does limited support mean?

  • We don't test new releases against this software.
  • We will provide support for any security issues and critical issues affecting Mail and Documents.
  • We consider it a critical issue when there’s a significant impact on a large number of our users.
  • Other modules and products may not function correctly and are not supported. However, previous releases of Aconex were tested against this software and current versions may continue to work now.

What's next?

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