If you are unable to play a video in Support Central, try the following:
- Check that you are using a supported, up-to-date browser.
- Make sure JavaScript is enabled in your browser. If you prefer to keep JavaScript disabled for other websites, allow it specifically for the Support Central URL. If your organization manages browser settings, ask your IT team for help.
- Disable any ad blockers, content blockers, or privacy extensions, then refresh the page.
- Allow cookies for Support Central and the video player.
- Try opening the video in an incognito/private browsing window.
- Try a different browser or network connection.
If the video still does not play, your organization’s firewall, proxy, VPN, or other network security setting may be blocking the video player. Contact your IT team to check whether access to the video service is restricted.
When contacting Oracle Support, include your browser and version, any error message you see, a screenshot, and details of the network you are using (for example, office network, VPN, or home network).
