Support Central
Take action today and avoid disruption to your Aconex access.
We're changing the way you log into Oracle Aconex. This impacts all Aconex users who log in with a username and password.
Create a Lobby account today to avoid disruption to your access to Aconex.
Remember once you have a Lobby account, you can continue to log into the Aconex login URL directly as you normally would, using your email address and Lobby account password. If you want to, you can sign in to the Lobby. Use the Lobby if you are an Organization Administrator or you have multiple Aconex accounts, as the Lobby lets you see all your accounts, projects, and applications in one place.
Users who haven't yet created a Lobby account however, should do so as soon as possible, to avoid the last minute rush.
What about AU2?
Users on the AU2 instance have a separate Lobby to access their Aconex accounts. Soon, messaging will appear on the sign-in screen, encouraging all users to create a Lobby account via a guided process.
How do I keep informed?
We'll communicate changes through email to all Org Admins and in-app messaging to all users. However, you don't need to wait - create your Lobby account today.
It is the one user account (email address and password) that you need to access any Aconex project or instance.
You can sign into an Aconex instance using your Lobby account, or you can sign into the Lobby to see all your projects across organizations and instances.
If you use other Oracle Smart Construction Platform applications, such as Oracle Primavera Cloud, those projects will also be available in the Lobby.
Note: You may sometimes see a Lobby account referred to as an Oracle Construction and Engineering account.
Alternatively, your Org Admin can create accounts for all users in your organization.
Unsure if you have an account? Follow these steps to find out.
Once you have a Lobby account, you'll sign into Aconex with your Lobby account (email address and password).
There are two ways to access Aconex:
Organization Administrators have better visibility of user lists across multiple organizations and Aconex instances in the Lobby.
As an Administrator, you can give your organization a head start.
Soon, if you have a Lobby account, when you create a new user account, you will create a new Lobby account and one or more Aconex accounts for the new user.
Do I need a Lobby account?
Yes. Learn more
Do I have to use the Lobby?
No. Learn more
How do I configure Single Sign-On for my Lobby account?
You don't. Your Organization will configure it for you. If you are unsure, contact your Organization Administrator.
Do I need to configure Two-Step Verification on my Lobby account?
If any of your linked Aconex accounts require Two-Step Verification, you need to configure it on your Lobby account.
What is a linked account?
When you create a Lobby account, it will automatically be linked to the Aconex account that you were using at the time.
If you have multiple Aconex accounts, you can link each Aconex account to your Lobby account. When you log in to Aconex, you will be prompted to select one of your linked Aconex accounts. If you sign into the Lobby, you will see all the projects for all your linked Aconex accounts.
What does it mean to migrate an account?
Migrate is a term used to refer to the process of an Org Admin creating a Lobby account for an Aconex user and linking the Aconex user account to the newly created Lobby account.
How will I know if I have a Lobby account?
You'll receive a confirmation email from Oracle titled “Welcome to Oracle Construction and Engineering”. If you're unsure you can try to reset your password or create a Lobby account yourself. Learn more
How does this change affect the mobile app?
See How do I log in to the mobile app with my Lobby account?
