Support Central
Use self-service resources for quick answers, and Oracle experts for strategic guidance or technical help.
If you're just getting started with Aconex, you might be wondering what help and support resources are available.
Don't worry, we've got you covered with self-service resources for quick answers, Oracle Support for technical help and Professional Services to take your project to the next level. We recommended you share this page with your project team, so everyone knows who to contact to get help.
In-app help
You can access in-help anywhere in Aconex. Content adapts to your current screen, providing interactive walkthroughs, guides, tips or videos explaining the screen you're on.
Support Central
That's the site you're on now! Your first stop for everything Aconex. Whether you’re troubleshooting an issue or learning something new you'll find product documentation, release readiness materials, best practice guidance, videos and more. Use the search bar at the top of every page to quickly find what you need.
Your Organization Administrator
Your Org Admin is a primary contact for Aconex questions, especially if they relate to user permissions and organization-wide settings. They can create user accounts and help with login issues, including password and two-step verification (2SV) resets. Learn what an Org Admin does and how to find them.
Your Project Administrator
The Project Admin (from the Aconex project‑owning organization) manages project-specific settings. They can help with missing mail types, statuses and disciplines, or invite others to the project if you are unable to do so. Learn what a Project Admin does and how to find them.
Oracle Support
Need an answer from a real person? Our support team is available 24/7 in multiple languages. They’re friendly, efficient, and knowledgeable. They’re your go-to for technical issues or anything not working as expected. Contact Oracle Support.
Professional Services
Want to maximize your use of the system? Let our experience guide you to roll out new processes, provide best practice advice for your configuration, or ensure the key stakeholders on the project have what they need. Discover available services and contact Oracle Sales to arrange them.
