Links to helpful resources

First things first

What can Aconex do for you?

Aconex consists of many features. The features available to you may differ from project to project, but the ones all projects can use are: Documents, Mail, Tasks, Models, Insights, and Setup (Org, Projects, Users).

Passwords and other support

Here’s some key information about passwords and getting help:

• Forgotten passwords, logging in and two-step verification - find out more about these here.
• Knowing who your Organization Administrators are is very important as they manage your user account and will help you if you lose your login info.
• Got a query about Aconex? Oracle Support is available 24/7. You can either log issues online, or call the number appropriate to your region.

New/general users

Find out the basics then progress on to more advanced tasks with our training courses – even if you’re a mobile user. 

• New to Aconex or looking to refresh your skills? Support Central is full of topic-based help and training videos covering all of Aconex’s features and functionality. 
• Our short video course will step you through the basics of Aconex and get you up and running in no time.
• Are you mobile? Everything you need to know about on-the-go access is in Aconex Mobile.
• Want to stay up to date with new features? You’ll need the monthly release notes then.

Document controllers

Are you a Document Controller? If so, you should read our short list covering the key tasks and processes you need to know.

• Uploading documents – this includes contracts, drawings and mail in multiple format types.
• Confidential documents – not all documents are for all eyes: learn how to restrict them to named individuals.
• Transmitting updated documents – documents are updated regularly; this article shows you how to easily update the ones you’ve sent to other organizations.

Additional Modules

Depending on your project, you could be using any of the following additional modules. Follow the links to find out more about them.

• Aconex for Outlook – for organizations using the Outlook plugin.
• Cost – combines cost, schedule, commitments and other vital data.
• Field - for projects where you need to capture defects and maintain checklists.
• Packages - for projects managing multiple documents and mail in sets.
• Project Archive – for projects storing project data either online or offline.
• Supplier Documents – used to request submissions from other organizations.
• Tenders/Bids – used in the tender/bid process.
• Workflows – for projects using automated review processes.