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Create a Lobby account using the guided process

Follow the guided process to create a new Lobby account or link your Aconex account to an existing Lobby account.

When you log in to Aconex with an Aconex username and password, you will be prompted to create a Lobby account. If you proceed, you will be guided through a process to create the new account. This process is described below.

Once you have set the password for your Lobby account, you will use it (and your email address) to sign into Aconex.

You can continue to sign into the Aconex instance directly as you normally would, or sign in to the Lobby to see all the projects for all your linked Aconex accounts. See What are the links for each Aconex instance and Lobby?

If you're having trouble accessing Aconex, see our troubleshooting guide here.

If you already have a Lobby account, you must use it to access Aconex.

Tip!

If you use multiple High Compliance instances (for example, USGOV and USDOD), you'll need to create a separate Lobby account for each one.

Use the guided process

  1. On the Aconex instance login screen enter your Aconex login name or email address and click Next.
  1. On the password entry screen, you'll see a banner informing you of the upcoming changes.
  1. Enter your Aconex password (and two-step verification if configured). You see the Lobby account creation screen.
  1. Make sure your email address is correct.
  2. Click Create Account.
  3. You'll see a screen confirming your Lobby account was created. An email will be sent to you with instructions to set your password.

Tip!

If you already have a Lobby account you'll see a button to Sign in instead. Click it to sign in to the Lobby and link your Aconex account to your existing Lobby account.
  1. Open the email that was sent to you. An example of this email is shown in the image below.

Tip!

If the email hasn't arrived make sure to check the junk or spam folder. If it still doesn't arrive, contact your IT administrator. They may need to allow emails from the Lobby following these steps.

  1. Click the Set Password button. The password entry screen will open in a new tab in your web browser.
  2. Enter and confirm your new Lobby account password, then click Reset Password to set this new password.
  1. You'll see a confirmation screen that your password was set.

    From now on, you'll now use your email address and this new password to access Aconex.
  1. Close the tab to go back to the 'We've created your Lobby account' confirmation screen.
  2. On the 'We've created your Lobby account' confirmation screen, click Sign In.

Tip!

If you closed this tab by mistake don't worry. You can go directly to the Aconex instance login screen as you usually would to log in.

Log into Aconex with your new account

  1. Log in to Aconex with your email address.

Tip!

If you've previously entered your email address we'll remember it and direct you to the next screen to enter your password.
  1. Enter your new password that you just set.
  1. You'll be asked if you want to set up Two-Step Verification for additional security. Some projects require this to be enabled before you can access them.

    Important: You may have previously used two-step verification for your Aconex account. Two-Step Verification for your Lobby account is configured separately, and replaces the 2SV code you entered to access your Aconex account. Your authenticator app will generate a new code for your Lobby account each time you access Aconex.

Tip!

If you're using a High Compliance instance of Aconex, you must enable 2SV for your account.

  1. You're in! You'll now use your email address and new password (you just set) each time you need to access Aconex.

    Remember, you can continue to log into the Aconex instance directly as you normally would, with your new credentials, or sign in to the Lobby to see all the projects for all your linked Aconex accounts.

    If you have more than one Aconex account, you can link the others now.

Frequently Asked Questions

Why am I asked to link an account? If a Lobby account already exists with the email address you entered, you'll be asked to link your Aconex account to your existing Lobby account. You'll need to sign into your Lobby account and link it. If you can't sign in you need to reset your password.

 

I have multiple Aconex accounts. What do I need to do? Once you've created your Lobby account, you should link all your Aconex accounts to it. This allows you to access any of your accounts using just your email address. Sign in to the Lobby and link your Aconex account(s) to your existing Lobby account.

 

Do I need a Lobby account? Yes. Learn more

 

Do I have to use the Lobby? No. Learn more

What's next?

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